DELETING YOUR ACCOUNT
Whose account
This covers your account on sarasreformer.co.uk and in the Saras Reformer app (uk.co.sarasreformer.app). Both are run by KF01 LTD, company no. 17130830, trading as Saras Reformer.
In the app
Open the app, go to More, and choose Delete my account. Type DELETE to confirm. It happens there and then, and you are signed out.
Without the app
Email hello@sarasreformer.co.uk from the address on your account and ask us to delete it. We do it within one month, usually the same week, and reply when it is done. If you write from a different address we will ask you to confirm the account is yours first.
What we remove
Your name, email address and phone number. The health notes from your waiver, and the name and number of the emergency contact you gave with it. Your waitlist places, any credits and passes still on your account, your sign-in codes, and any phone or browser signed up for notifications. Your place on the opening list and your enquiries go too, if you used the email address on your account for them — tell us if you used another one. A class booked at the desk under your email address loses your name, contact details and health notes the same way.
Your membership
Deleting ends it. We cancel the payment at Stripe so nothing is taken again, and the credits for the month you are in go with it. If a founding reservation is still waiting for opening day, that is released, its place goes back to the list, and the saved card is removed at Stripe so nothing can be charged afterwards.
What we keep, and why
The record of what was bought and paid. The law requires us to keep those for six years, so the rows stay, with your name and email taken off them. They keep the payment reference, which Stripe can still match to its own record of you. Your classes stay on the register as an unnamed place on a bed, so the studio can still say how full a class was. Stripe holds the card records separately, for the same six years; the customer record there is renamed so it no longer carries your name or email address. We never store card numbers ourselves.
What deleting means
Classes you have booked are cancelled, and a class cancelled inside the 8-hour window loses its credit the same as any late cancellation. Any credits left are removed rather than refunded, so use them or ask us about a refund before you delete. A gift card is not tied to your account, so its code keeps working. If you come back later you start a new account.
Last updated
23 September 2026. If we change this page, we change this date.